Defrag 2012: The Social World: Working With Complex Adaptive Systems

Rachel Happe (@rhappe) of The Community Roundtable on simplifying.


Defrag 2012: The Social World: Working With Complex Adaptive Systems

Rachel Happe (@rhappe) of The Community Roundtable on simplifying.

Storified by The UpstartCO · Thu, Nov 15 2012 09:48:02

Rachel Happe of @TheCR on "Working in the Social World: Complex Adaptive Systems" #defragcon http://pic.twitter.com/9RKNjNb8GraemeThickins
#defragcon @rhappe > How to make the complex simplePeter Vander Auwera
One 26 y.o in an apartment in SF can get Bank of America to change their policies. Power of social today #defragcon @rhappeLarry McKeogh
#defragcon @rhappe > our human performance is not improving at allPeter Vander Auwera
@rhappe: human performance is not improving while time technology is improving exponentially. Humans exposed as weakest link. #defragconLarry Hawes
We (Employees) are the weakest link in the System of Enterprise, says @rhappe at #defragconiSpin
Change is hard. Causes a desire for entrenchment. It feels safe. [They're kidding themselves] @rhappe #defragconLarry McKeogh
#defragcon @rhappe calling out hierarchical groups of agents (which is often missed)Matt Groeninger
Complex adaptive systems need catalysts to change the system behavior. Toddlers are examples of such, add M&Ms to affect change #defragconLarry McKeogh
"Compounding feedback loops create non-linear behavior." – @rhappe #defragconRobbie Jack
IMO ‘fluid intelligence’ is a must have in complex adaptive systems @rhappe #defragconSteve Ardire
In the future, being resilient is better than being stable and predictable. Great thought @rhappe. #defragconbenbuie
When you push decision making down into the system you need to spend more time vetting the input #defragconLarry McKeogh
simplify the core – have a simple clear purpose & repeat it often says @rhappe #defragconIan Glazer
#defragcon @rhappe plus she has a strategy: simplify the core, build platforms, stop competingMatt Groeninger
We shouldn’t be fighting with our competitors for the same cookie (customers), there are thousands of potential cookies out there #defragconAlex Newmann
@rhappe: We need to build management platforms as we have done with technology in enterprises. #defragcon AMEN!Larry Hawes
#defragcon @rhappe redefine leadership: simplify, trust, cede controlMatt Groeninger
Flip the marketing relationship around. Ask customer why they want to be my customer. Reduce downstream customer costs @rhappe #defragconLarry McKeogh
#defragcon @rhappe > we need systems that assume competence not failurePeter Vander Auwera
.@rhappe just reco’d the book The Art of Possibility by Benjamin Zander. One of my favorite books, evah. #defragconCali Harris
#defragcon @rhappe > assume everybody has an A+ and if they do not perform at that level go find our the barriers and address themPeter Vander Auwera
management is less about telling & more about enabling in the future @rhappe show me, don’t tell me #defragconIan Glazer
HR systems should assume competence, measure performance, and remove roadblocks to good performance. Nice idea! #defragconKelly Flanagan
On content/programming: create scaffolding, ride waves, enable advocacy. @rhappe #socialmedia #defragconPaul Muller
#defragcon @rhoppe tiered information architecture < YES!!! Orgs are info processing systems, hierarchies partition info (for good and bad)Matt Groeninger
#defragcon @rhappe > measure system inputs and not outputsPeter Vander Auwera
Here’s my takeaway from #defragcon -> it’s the system, focus on quality of inputs, models matter, less is morePaul Muller
the costs of measurement, management, actions on poor agents in the system are enormous @rhappe #defragconIan Glazer
Loving talk by @rhappe – As CIO I think my job is: plow away roadblocks, find money for developers, and reward them! #defragconKelly Flanagan